Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Fiserv

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Fiserv reviews | Fiserv jobs | Fiserv salaries | Fiserv benefits | Fiserv conversations
      Fiserv interviewsFiserv Inbound Customer Care and Card Services Associate interviewsFiserv interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      American Express
      3.9★Compensation and benefits
      avatar
      Revolut
      4.2★Compensation and benefits
      avatar
      Mastercard
      4.0★Compensation and benefits
      avatar
      Finastra
      3.6★Compensation and benefits

      Inbound Customer Care and Card Services Associate Interview

      6 Dec 2010
      Anonymous employee
      Hickory, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Fiserv (Hickory, NC) in Dec 2010

      Interview

      After submitting an online application, I was contacted in a week or two via email with an invitation to attend a job fair. The job fair was very crowded, the area I live in has been devastated by the state of the economy. After a long wait, I was given a credit check, then was administered 3 computer tests: simulated customer calls to check observational skills, situational, and computer knowledge. I was immediately chosen for a face-to-face interview the following day. After showing up at the company's premises, I was wowed by the aesthetics of the place. Everyone was quite professional and very friendly. After a brief wait in the lobby, I was asked to accompany a hiring manager to a private interviewing office. Once again, the gentleman interviewing me was very friendly and very professional. The interview went quite well, and although there were numerous run of the mill situational questions, I was pleased at the tone the interviewer used to institute a relaxing and enjoyable process. After a very rewarding dialogue, the interviewer answered some questions I had and asked me if I would like a tour of the facility. I promptly accepted, and once again I was WOWed, to say the least. The work area was clean, yet seemed about what one would expect. It was everything else which was WOW. Traveling from different parts of the building, there was numerous amenities that I was shocked to see. They had a break room with several activities including: pool table, ping pong, shuffleboard, a video game, and a pinball machine. If that were not enough, we walked by a couple of stations throughout the facility which were dedicated drink stations. Even better, I was taken into a cafeteria which had highly visible televisions, and was told about the cafeteria plan. The hiring rep explained that for $15 per week, one could be provided breakfast and lunch each work day. After all this, I was completely flabergasted to find out there was a "relaxation room". The rep explained that this could be used for anyone, but was primarily for women who breastfeed. He went on to say that there was a massage chair, but we did not go into the room. After the tour, the hiring manager walked me back out to the lobby and asked me once again if I had any questions. After a few minutes of q and a I drove away very pleased. Six days after the job fair, I was given a job offer over the phone and I accepted. I was given an email to set up application verification, background check, and drug test through a third-party. My orientation is set for January, 3.

      Interview questions [2]

      Question 1

      What was your worst job, and why?
      Answer question

      Question 2

      Explain a time you were presented with a problem at work, and what did you do about it?
      Answer question
      1