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      Figure

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      Customer Success Associate Interview

      29 Jul 2024
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Success Associate interview reviews for Figure

      Customer Success Associate Interview

      23 Jul 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Figure in Jul 2024

      Interview

      You'll receive an initial call with a recruiter within two-three days. Then they schedule an interview in-person with a supervisor or lead. Then you'll move onto your last interview with the hiring manager. It took three weeks and I understand because they want to give you enough time to schedule for the following week. For the in-person interview, there is a technical portion to ensure that you understand basic computer skills.

      Interview questions [1]

      Question 1

      Tell about a time you had a difficult customer.
      Answer question

      Application

      I applied online. The process took 3 weeks. I interviewed at Figure in Jun 2025

      Interview

      The process took 3 weeks give or take. It starts with an initial phone screening followed by an in person interview with a technical assessment to see if you’re able to perform basic tasks. The last interview is held by a hiring manager or someone along those lines. The questions are straightforward and the interviewers were professional for the most part. I was asked if the compensation fits my needs multiple times from all three interviews to which I agreed. DO NOT fall for typical corporate verbiage where you’re being sold a dream. Don’t think you actually are being considered when it’s usually someone internal or someone else they have in mind, as they have to go through the interview processes to seem “fair”. You can think you did good with an interview just to be ghosted for a whole week when you’re told “We’ll get back to you as soon as possible”. Unprofessional and a lack of class on their part. Go somewhere where you’re valued and not led on with empty promises.

      Interview questions [1]

      Question 1

      Give me a time you had to deal with a difficult client and how did you resolve it?
      Answer question

      Customer Success Associate Interview

      18 Oct 2023
      Anonymous interview candidate
      Reno, NV
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Figure (Reno, NV) in Oct 2023

      Interview

      Submitted an application online, and got a follow-up from an office manager the next day. invited to schedule an interview next week and got a call on the day of the schedule.

      Interview questions [1]

      Question 1

      how did you hear about the company? what got you interested in the position? how would I feel about being on a call all day? Have I had experience working with KPI? how many tickets were you handling on average? how many of those were over a call? have you had to say no to someone before? have you in the past had to troubleshoot and problem-solve when was the last time I tried to learn to use a new software? would I be okay using multiple monitors? Would I have a problem coming into the office? do I have any upcoming PTOs?
      Answer question