First, I was contacted out of the blue by Veritude and it was a cold call interview with no preinterview question like "would you like to work for a staffing agency at Fidelity?" Veritude must have come across my resume through one of the job sites I belong to; but it was for a job at Fidelity, a company I would like to work for. The interviewer asked some pretty preliminary questions just to confirm that everything on my resume was correct. After the Veritude representative described the roles and responsibilities of a CSR position at Fidelity, answering calls about personal pensions, was I interested.