I was hired some time ago so it may be different now. I interview at a local store and met with the DM and one of his trainers. The DM looked over my resume and we discussed my job history. I talked about how I could incorporate those skills to the position. I grabbed merchandise from the sales wall and demonstrated how I would sell it on the site. The company usually wants people with customer service, management, and some sales experience. Maintenance experience is very valuable. The DM takes you on a tour of the property and explains what the job entails including cleaning the units and caring for the property.