The woman that interviewed me was very friendly, seemed warm and caring. I did not get the position even though I had a lot of experience, including spa management. They encourage new graduates to apply, which is different than any other place I've worked. At high end spas they usually want people with experience and if they have clientele to bring with them, even better. I think they prefer new graduates so they can pay them at a lower rate, which is too bad. They were conducting all interviews on one day, and I got a generic email later that same day stating they were not going to move forward with me.