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      Elevance Health

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      Customer Care Representative I-III Interview

      26 Apr 2017
      Anonymous employee
      Richmond, VA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Elevance Health (Richmond, VA) in Apr 2017

      Interview

      The process was very quick for me. I did the phone interview on April 10th, 2017 and then got a call on April 12, 2017 to come in to do a face to face interview. My face to face interview was on April 14, 2017 and then on April 17, 2017, I received an email to complete my background screening. On April 18th, I received another email asking me to update a few things on my background and resume. On April 21, 2017, my background was 93% completed. On April 25th, my background was 100% complete and was submitted to HR to get the final approval and clear to hire. April 26th, I received an email from my recruiter, letting me know that I was cleared to start and my start date will be May 8th, 2017. They were good about keeping me in the loop every step of the way and they provided a number for me to call that allowed me to check the status of my background from start to finish.

      Interview questions [3]

      Question 1

      Name a time you put the team above yourself?
      Answer question

      Question 2

      Name a time you've had a difficult customer?
      Answer question

      Question 3

      What would you say if the customer said they lost trust in the company?
      Answer question

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