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      Docusign

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      Enterprise Customer Success Manager Interview

      7 Mar 2018
      Anonymous interview candidate
      Munich, Bavaria

      Other Enterprise Customer Success Manager interview reviews for Docusign

      Enterprise Customer Success Manager Interview

      15 Sept 2020
      Anonymous employee
      London, England
      Accepted offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Docusign (Munich, Bavaria) in Jan 2018

      Interview

      It was very quick. One interview with a recruiter and no news then. It's a shame and disrespectful. Despite many mails or voice mail, no call back It gave e a bad image of the company

      Interview questions [1]

      Question 1

      Describe your background Detail some good and bad experience as a CSM Why Docusign? Where do you see yourself in 5 Years (Very stupid question indeed)?
      Answer question
      avatar
      Docusign response
      7y
      Thank you for your feedback. Since then we have hired a new VP of Talent Acquisition who is more focused on the candidate experience.
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Docusign (London, England) in Sept 2020

      Interview

      The interview process was very smooth. The timelines were in line with what was explained to me at the beginning. I was especially impressed with the internal recruiter I was working with, who responded to my questions very quickly and was stellar in terms of communication (both via email and over the phone). I had a question answered over the weekend before my interview, and I was called immediately after the final interview as well to check in to see how it went. It felt like I was more than just a number/candidate, and it's left me with an incredibly positive impression of the company. I'm very excited to be a part of the team, and the smooth HR process has just left such a positive view of the culture of DocuSign.

      Interview questions [1]

      Question 1

      They asked about complex enterprise clients I've worked with. There were many situational questions of how I've dealt with certain situations such as how I've turned around clients that weren't adopting the tool, or how I've grown certain accounts. I was asked about my book of business and was tested on my knowledge of DocuSign via a presentation.
      1 Answer