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      Director, Customer Insights Interview

      27 Mar 2014
      Anonymous interview candidate
      Riverwoods, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Discover (Riverwoods, IL) in Mar 2014

      Interview

      Applied on-line and was contacted by Discover HR first via email with a list of questions to answer and then scheduled a phone screening interview with the same HR person. Passed on for a phone interview with the incumbent manager about 2 weeks later. Invited to come for on-site interviews which happened about 3 weeks after that. On-site interview logistics were poorly organized; the date changed once and the starting time on the second date also changed the day of. The person who was supposed to pick me up from the lobby never showed and eventually they found someone else to get me. The first scheduled interviewer was actually out of the country and most other interviewers ran at least 15 minutes late. Interviews were fairly short for the most part and questions were as expected (work history and experiences, how translate to this role, etc.). HR manager told me to expect feedback within 1-4 business days later. However, despite 2 follow-up emails after that within a 3-week period, never heard anything back. Extremely bad form to invest that much (on both ends) and not even give the courtesy of a response.

      Interview questions [1]

      Question 1

      How would you make customer insights part of the DNA of Discover?
      Answer question
      4

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