First, I had a phone screen with an HR rep that was very generic and “why are you interested in this position”, and also making sure I’d be available for the set in stone and mandatory training days at the operations center, if I got the job. Then, passing the phone screen, I was scheduled for an in-person interview at a physical branch location with the branch manager. (The assistant manager was also present during my interview and asked a couple questions, but mostly sat in while the branch manager led.)

Phone interview that lasted about 30 minutes, then in person interview that lasted about an hour. The interview was based on behavioral questions. Very laid back and welcoming. One of the best interviews I have had (probably only because of the manager that was interviewing me. It changes for every branch.)