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      Descartes Systems

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      Customer Success Manager Interview

      19 Jul 2024
      Anonymous employee
      Grand Rapids, MI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Descartes Systems (Grand Rapids, MI) in Jul 2024

      Interview

      Initial phone screening, one on one with hiring manager, dual interview with department head and hiring manager. Straightforward process altogether, talent acquisition coordinator was very kind and helpful. Process took about 3-4 weeks in total

      Interview questions [1]

      Question 1

      If we were to call your last employer, what would they say about you?
      Answer question

      Other Customer Success Manager interview reviews for Descartes Systems

      Customer Success Manager Interview

      12 May 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Descartes Systems

      Interview

      Standard phone screen, asked the generic question. Was over a teams call with camera on. Lasted the standard 30 mins, what I found strange is that they made you take a strange assesment targeted for sales role even though the role is not for sales

      Customer Success Manager Interview

      2 Apr 2024
      Anonymous interview candidate
      Austin, TX
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Descartes Systems (Austin, TX) in Feb 2023

      Interview

      1st call was a screening call. 2nd call was with the hiring manager. 3rd call was an in depth review of past numbers and performance. 4th call was a presentation to explain 30/60 day plan.

      Interview questions [1]

      Question 1

      Tell me about a time you helped a difficult customer. What was the situation, and how did you help resolve it?
      Answer question
      avatar
      Descartes Systems response
      2y
      Thank you for your feedback and we are pleased to see you had on overall positive interview experience. A quick note regarding our overall interview process you've mentioned. Descartes takes a very measured approach to interviewing - allowing both parties throughout the process a chance to get to fully align on the roles, responsibilities, skills needed, and answer any questions. We provide feedback along the way and move forward with candidates where there is both mutual fit and interest. We do invest a lot of time interviewing as ideally the time spent with Descartes results in employees who remain with us for many years to follow.

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