I applied online. The process took 1 week. I interviewed at Delta Air Lines
Interview
These were some of the questions I was asking during my virtual interview. You will be asked 5 questions and you have to record yourself answering the questions using the STAR method. They gave you up to 5 times to record your response if you made any mistakes. The was not time limit in between recordings.
Interview questions [2]
Question 1
Tell me about a time you had to deal with a customer who was upset? What was the situation/ task, what was your action and what were the results (STAR method)
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?