1. First you have to apply online, and go through a 100 questions online assessment. 2. Video interview- 5 questions that are all about your costumer service experience. 3. Phone interview- a lady calls and just asks you easy questions about yourself, if you have any visible tattoos, if you understand the job requirements... 4. F2F interview day at Atlanta. I made a list, learn how to answer all these questions and you'll be prepared for this interview. Integrity in workplace - Give an example where someone asked you to break the rules - Tell us of a time at work you were asked to do something unethical - Name a time you were asked to go against your morals or standards at work. - Name a time you had to do something at work that you didn't think was fair. - Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. - Name a time when your integrity kicked in and you witnessed a coworker doing something bad. - If a co-worker was removing things from the aircraft would you confront them or tell management? - Describe a time you witness a wrong in a company Team work - Describe a time you worked in a group to achieve a goal. Describe the task, what you did, and what was the outcome?   - Tell us about a time when you worked on a team with someone who did not do his or her share of the work. - Describe a situation when you did not agree with one of your co workers. - When was a time a coworker was being unfair and what was the result - Describe a conflict or a tense situation and how you handled it - Tell us of a time you worked in a challenging team of people - Tell us about a time you had to adjust your behavior - What do you do when a co-worker works at a slow pace? - How did you handle working with a co-worker you knew did not like you, how did you handle it? - Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult? - Describe an instance where you had to work with a co-worker who had a strong personality.   - A time where you had a hard time working with someone because they weren't professional? Boss-worker relationship - Name a time when you faced difficulties in the work place with a manager - Describe a conflict that you had with a manager - Name a time when you didn't get along with a manager or co-worker. - Name a time a manager expected you to be unethical. Work accomplishments - Name one time you went above and beyond to accomplish something   - What's your greatest career achievement? - A time when you persuaded others to do something new? - Name a time when you had to convince others to see your point of view - Give us a project you worked on and what was the result? - Describe a time when you had to meet an unrealistic deadline. - Tell me about a high stress, difficult situation you had to work in - Name a time where a problem arises at work. What was the problem? - Name a time you had to quick think and make a big decision alone - Describe a time you had to change what you were doing at a short moments notice. What was the change and how did you handle it. - Tell us about a situation where you had to switch priorities quickly - Describe to me a time you overcame a problem at work? How did you handle it? And what was the outcome? - Please describe a situation when you demonstrated initiative and took action without waiting for direction/supervisor? - Have you ever had to deal with conflict in the work place? - Describe a time when you were given a task that interfered with your work.  - Tell me about a time you were working in a fast paced environment for an extended period of time and how did you manage that costumer service - Tell us about a time you went above and beyond for a customer. -Tell us about a time you went above & beyond your job duties. - Name a time that you offered excellent and most positive customer service. - What was a time you had a difficult time with a difficult customer. - What did I do when a customer came in upset? - Tell me when you enjoyed providing customer service to a client and why