I applied online. The process took 5 days. I interviewed at Delta Air Lines in Feb 2015
Interview
After applying for the position online, I was invited to do a video interview. This was my first time doing something like this, so I found it rather difficult to answer the questions, which were specifically related to customer service situations and how you handled them. If you do not have experience in this field or with this type of interview, I would strongly suggest doing your homework on all the possible questions they might throw at you, and read as many posts about the process on this forum as possible. It will definitely help!
Interview questions [1]
Question 1
Describe a time when you showed initiative in your job. What were the results? Talk about a time when a colleague was unethical or unprofessional. How did you handle the situation and what were the results?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?