I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Bloomington, MN) in Sept 2014
Interview
The in-person interview consisted of several presentations by different managers/supervisors, and the interview lasted about three hours. My group of potential employees consisted of five people including myself. At the end of the interview, three people were chosen to stay behind--ostensibly these were the ones offered employment. The three chosen were a twenty-year-old woman who also spoke Vietnamese; a twenty-nine-year-old woman that also spoke Arabic; and an affable, well-spoken Afro-American man who was twenty-years-old. I, myself, and another young man about twenty-five were not chosen to stay behind. At 53, I was probably seen as being too old. Although I didn't get the job it was a positive experience.
Interview questions [1]
Question 1
At one point in the interview process, you are asked to answer a mock telephone call. I answered the call with a cheerful "Thank you for calling Delta Airlines, my name is Richard. How may I help you?" Immediately the caller went into a tirade about how, on a recent flight, she had the worst possible service; and that she would never fly Delta again. This caught me off-guard, and I mumbled a response. My advice to anyone would be to have several empathetic statements ready and to apologize profusely for the poor service.
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.