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      Delta Air Lines

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      Airport Customer Service Interview

      10 Jun 2017
      Anonymous interview candidate
      Jacksonville, FL

      Other Airport Customer Service interview reviews for Delta Air Lines

      Airport Customer Service Interview

      21 Jun 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Delta Air Lines (Jacksonville, FL) in May 2017

      Interview

      Filled out online job application, uploaded resume. Notified via e-mail to take on-line skills inventory and test, then later notified to take a one-way video interview that could be scheduled within a certain window.

      Interview questions [1]

      Question 1

      Describe how you handled a negative customer experience and turned it into a positive one
      Answer question
      13

      I applied online. I interviewed at Delta Air Lines

      Interview

      First Phone Interview after you apply. Then a video I where you answer questions. It is recorded and then submitted so you can do it multiple times. Then an In Person meeting as a group where you talk with Delta employees and then go for your individual interview. They offer employment right after the interview. If they say they will call you then you weren't selected.

      Interview questions [1]

      Question 1

      Use the STAR format for all questions. Typical name a time when... questions. Usually only 3 questions.
      Answer question
      18

      Airport Customer Service Interview

      27 Nov 2022
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Delta Air Lines (Nashville, TN) in Jul 2018

      Interview

      The interview process was fairly simple, after submitting my application I was invited to do a virtual interview through an automated system. A question would appear on the screen and I had a timer countdown to state my answer on a recorded video. I assume these questions were recorded and reviewed later by interviewers. After this process, I was invited to come in for an in-person interview where I with more people and they gave decisions on the spot. Please keep in mind that this was in 2017.

      Interview questions [1]

      Question 1

      How would you handle an upset customer
      1 Answer