I applied online. The process took 1 day. I interviewed at Delta Air Lines in Dec 2011
Interview
Applied online. Received email within a few days to complete a phone interview. Completed phone interview, was told that my interview went well and that I was eligible to proceed to the next step which was filling out the online application. I completed the online application and didn't hear anything back. So, I called to check my status and was told that the information had not been reviewed. I was then told, that it would be sent to the proper party for review and I will be notified afterward. Once off the phone, about an hour later I received an automated email stating that I had not been selected. (???)
Interview questions [2]
Question 1
Tell me about a time on the job where you were in a high stress environment and how did you deal with it?
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.