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      Deliveroo

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      Key Account Manager Interview

      29 Jan 2026
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Deliveroo (London, England) in Jan 2026

      Interview

      Pros: The Talent Acquisition team was excellent. The initial screening was well-handled, and they did a great job of keeping me updated and providing prep materials throughout the various stages. It was also good to see the office culture and meet different people across the business. Cons: The sheer length of the process is the biggest issue. It’s a 6-7 stage marathon: screening, business interview, full loop, case study, behavioural, leadership, final, and then a debrief. Compared to the industry average of 3–4 stages, this felt excessive and eventually demotivating. The Case Study was particularly frustrating. It wasn’t made clear that the presentation would be a roleplay until it started. I was prepared for the data, but the delivery was tough because they stayed in character the whole time interrupting every slide and questioning me on specific internal info that wasn't in the data pack and you'd only know if you already worked there. Furthermore, the body language of one guy was unprofessional, yawning and appearing visibly unbothered which made the experience feel oddly personal and "comedic" rather than a professional assessment of my skills. Advice to those applying: Master the STAR method for the early competency rounds. For the Case Study, don't just look at the surface-level numbers; you need to really live in the data because they will grill you on it. Be ready for a high-pressure roleplay where the "clients" are intentionally difficult. If you don't have industry experience, do industry research, but accept that they’ll still ask you things you couldn't possibly know yet. Just stay calm and try not to let the interruptions rattle you.

      Interview questions [1]

      Question 1

      How soon can Deliveroo look at lowering my commissions? UberEats/Just Eat are offering me lower rate, why should I stay with you apart from the exclusivity?
      Answer question

      Other Key Account Manager interview reviews for Deliveroo

      Key Account Manager Interview

      12 Jan 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Deliveroo

      Interview

      Contattato da hr per primo colloquio telefonico per posizione Key Account Manager per area sud Italia. Secondo step con presentazione business case attraverso un PPT al secondo step. Sia parte strategica, che economica. Strategia per fare upselling.

      Interview questions [1]

      Question 1

      Come risolveresti un claim di un cliente che riceve ordine in ritardo?
      Answer question

      Key Account Manager Interview

      31 Mar 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Deliveroo in Mar 2022

      Interview

      (First) Interview process is pleasant. However, HR's processes are very convoluted. Applied for position A, reached the final round, was informed that I would be a better fit for position B, and upon a brand new interview round, only to find out it was for position C. Not sure what the HR was thinking, treating candidates like a ball, bouncing around in different departments. Very unpleasant candidate experience.

      Interview questions [1]

      Question 1

      How do you handle stress?
      Answer question
      avatar
      Deliveroo response
      3y
      Thanks for taking the time to write about your experience and I'm sorry it was a poor one. I'd love to dig into it and get you that feedback and try make it up to you in at least a small way - it's the least we can do. Can you drop me an email? jamie.edwards+glassdoor@deliveroo.co.uk

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