I applied online, and a recruiter from Singapore reached out by email. They outlined the process as: 1. Hackerrank; 2. Interview with hiring manager (Functional background / projects / tools, Why support engineering role?); 3. Interview with other engineers on the team (Scenario based, How to handle multiple tickets, How to deal with difficult customers); 4. Live troubleshooting round (Role play how to act -- Ask questions on what they’re facing right now, Documentation provided during interview); 5. Director connect (Career goals, How datadog can help).