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      Cypress.io

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      Customer Service Manager (CSM) Interview

      2 Aug 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Cypress.io in Jul 2022

      Interview

      Applied online, I believe there was a total of 6 rounds, I made it through 3. I spoke first with a recruiter which went well, then I spoke with who would be my manager. Lastly, I spoke with two CSM's who would have been my peers. As a hiring manager in some of my roles, I have always discouraged peer interviews for two reasons. First, the current CSMs could give a bad review because they feel threatened and don't want someone to come in and look better then them. But also because while they understand what it looks like to do the job they often times don't have much HR or interview training. So anyone that they "don't like" or don't answer things in a way they prefer they will say that person is not fit for the role. I had literally taken a course and spent money on that course on the cypress language. I have been a QA lead, so for the most part my team did the automation and I did not have to build it, but I know how to build it. Asking random tech questions is not an efficient gauge of what someone knows. This should be done via a project to show and prove what I can physically do.

      Interview questions [1]

      Question 1

      What does shift left do?
      Answer question

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