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      Customer Success Manager Interview

      2 Dec 2020
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Contentsquare (London, England) in Nov 2020

      Interview

      Sent an application for a Customer Success Manager position in the UK. Received an email from a recruiter who seemed to be interested to discuss my application. They set up a meeting which they then canceled about 20 minutes before the meeting was supposed to start. They explained that there was a last minute meeting and they have to reschedule. I understand that these things happen so I accepted the proposed time for rescheduling. When it came to the meeting which was rescheduled to 4 days from the original one, the recruiter never showed up. I had to remind them about our meeting at which point they said they have to reschedule yet again due to "last minute meeting". At this point I was not happy. I thought they are either terrible with time management or aren't really interested. When it came to actually meeting with the recruiter, the meeting was only 15 minutes when it was supposed to be 30 minutes. During this extremely short "interview", the recruiter only asked 1 question about me then proceeded to talk about a role for which I did not apply. They then came back to me a few days later saying they will not proceed with my application. When asked why, they said they were looking for someone with experience with specific application. What puzzles me is how they could possible know I do not have the experience when they didn't even ask about my experience. Overall seems that the company treats people like their time does not matter. Horrible experience.

      Interview questions [1]

      Question 1

      Tell me about yourself please.
      Answer question
      avatar
      Contentsquare response
      5y
      Hi there, thank you for sharing your feedback. We really take on board your comments and want to apologise again for having to reschedule your interview. This is not the first impression we want to give to any of our candidates and we will make sure things like this don't happen again. We spoke to the recruiter about your experience and her intentions were to give your application the best chance possible so she highlighted your most recent experience being more closely matched to another position we are recruiting too. We are very sorry your experience was not up to our usual high standard and we really value your comments, they will help us identify areas for improvement in our process. We wish you all the best with your job search.

      Other Customer Success Manager interview reviews for Contentsquare

      Customer Success Manager Interview

      6 Jan 2025
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Contentsquare (New York, NY)

      Interview

      Was straight forward with 5 rounds including introductions. Introduction Manager Intro Assignment Culture Fit Salary Discussion Everyone were very helpful and understanding with clear instructions about each round.Although the interviews panned out for over a month the team were communicative and were clear about timelines.

      Interview questions [1]

      Question 1

      Most of the questions were related to product and how quick we can adopt.
      Answer question
      avatar
      Contentsquare response
      1y
      Thank you for sharing your feedback! We’re glad to hear that the process was clear and that our team’s communication and support made the experience positive. Your input helps us continue providing a structured and transparent interview process. Welcome to the CSQuad!

      Customer Success Manager Interview

      22 Dec 2025
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Contentsquare (London, England) in Jan 2025

      Interview

      The process was well structures, communication was consistent and each stage was designed to show off my relevant skills. The task stage was really beneficial when it came to supporting my application as it enabled me to put a lot of my experience into practice and demonstrate my capabilities .

      Interview questions [1]

      Question 1

      Tell me about a time when you've had to deliver bad news. How did you do this and what was the outcome?
      Answer question
      avatar
      Contentsquare response
      5mo
      Thank you for your review, we are delighted to hear that you found our communication consistent and that the task was valuable. We are excited to have you join CSQ :)

      Customer Success Manager Interview

      13 May 2024
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Contentsquare (London, England)

      Interview

      It was a 4 step process interviewing with representatives at multiple levels of the Customer Success Organisation both online and in person interviews with a presentation. They came across very welcoming and the questions and meetings flowed nicely. The internal recruiter kept me up to date throughout the whole process.

      Interview questions [1]

      Question 1

      What % of a success for a CSM is based on the CSM Vs the product?
      Answer question
      avatar
      Contentsquare response
      2y
      Thank you very much for this review. We're delighted to read you enjoyed the interview experience and decided to join Contentsquare!

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