Customer Service Advisor applicants have rated the interview process at Concentrix with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 14 days.
Common stages of the interview process at Concentrix as a Customer Service Advisor according to 1 Glassdoor interviews include:
Presentation: 33%
Phone interview: 33%
Drug test: 33%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Concentrix (Toronto, ON)
Interview
Briefing about you and set of assessment questions on different scenarios. It was 20-25 minutes long and a assessment needed to be completed with a typing speed assessment before the interview call.
Interview questions [1]
Question 1
different scenarios and any experience to deal with the same.
It was really easy if you average in English, they ask only simple questions to understand if you are able to frame sentences and communicate in English. No tough questions are asked.
Telephone interview with a recruiter followed by a one stage in person competency based interview with one or more hiring managers. Also a short written and numerical test. Feedback provided the following day by phone call.
I applied online. I interviewed at Concentrix (Hamilton, ON) in May 2026
Interview
Straight forward interview with basic questions. The usual in any interview no need to complicate things and just answer based on your experience. It took 15 minutes over all on the final interview.