I applied online. The process took 7 months. I interviewed at Con Edison (Fairview, Westchester, NY) in Apr 2024
Interview
Easy and very by the book. Had a list of questions they ask and read scenarios from a previous written paper. They also ask yes or no questions. They then let you briefly speak about previous experience. Over all more time consuming than difficulty
Interview questions [1]
Question 1
Experience about previous CSR
What do you define a CSR?
Name a time you had to multitask clients
I applied in-person. The process took 3 weeks. I interviewed at Con Edison (New York, NY)
Interview
The interview was long and in-depth but covered things that seemed like appropriate gauges for the role's expectations. Be prepared to show your best face and customer friendliness. Make it clear that you can separate business from personal.
Interview Process was pretty easy and straight to the point. Questions asked were pretty much scenario based questions. The interview was with two people each asking you one scenario at a time. Wasn’t difficult. Just think before responding and you shall be good.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer and what was the outcome?
I applied online. The process took 2 months. I interviewed at Con Edison (Brooklyn, NY) in Aug 2024
Interview
The interview process was pretty lengthy. During the interview, the majority of the questions were scenario related. The other portions were about prior experience with customer service. Certain questions were harder than others, but an overall good experience.
Interview questions [1]
Question 1
What would you do if a customer called about their power being turned off, had a high balance for non-payment, but had a baby in the background? Would you turn their power on?
