1. Application Screening
2. Initial Interview (Phone/Video or In-person)
General Questions:
“Tell me about yourself.”
“Why do you want to work as a receptionist/front office staff?”
“What do you know about our company?”
Skill-based Questions:
Handling phone calls, scheduling, guest check-in/out, dealing with complaints.
Example: “How would you handle a difficult or upset guest?”
Personality Check:
Employers look for a friendly, professional, and calm manner.
They may test your English communication (especially if it’s for hotels, offices with foreign clients).
3. Final Stage
HR Round: Discussion of salary, working hours (shifts), benefits.
Job Offer: After background/reference check.
Interview questions [1]
Question 1
Why are you interested in our company?
Why are you interested in this role?
What are the characteristics of a quality receptionist?