I applied online. I interviewed at Charles Schwab (Maitland, FL) in Sept 2022
Interview
I had a 30 minute phone interview with a recruiter for Charles Schwab and was moved along in the process fairly quickly. The second Interview I had with 2 managers. They asked a variety of behavioral questions and wanted to hear some examples of my personality and how that led me to those outcomes.
Interview questions [1]
Question 1
Tell me about a time where you went above and beyond to help a client? Could you tell me a time where there was a new procedure at your job? How did you overcome that change?
The entire interview was such a long process, took a month after phone interview to get the second interview. After the second interview it took a whole month again to get back with their decision to move on with another candidate.
Easy, they made it smooth, phone into meeting 2 guys in person. Ask general questions to get to know you. All behavioral questions. Phone interview is only 10-15 minutes. in person was around 45-60 minutes.
Straight forward phone screening interview then longer behavioral interview. Focused a lot on customer service experiences. Wanted to know how I handled conflict and difficult clients. Interviewers were very nice and engaging.
Interview questions [1]
Question 1
Describe a time where you faced adversity on a team
