It is a basic process where you submit your application online with resume and if selected then you will be asked some questions over the phone by an administrator at the company, like Malaya, the central admin. Then if you pass that portion you will be asked to come in person for an interview likely with Jackson, the Director of Operations, or someone from management. If you are selected to move forward from there you will next be matched up with a Team Lead for another in-person 2nd round interview. If the Team Lead "likes" you enough or at least hears enough of what they want in a "leader" during the interview you will be moved forward again to an immediate 3rd round with Jackson once more. If you do not get asked to walk back into the main office to speak to Jackson then you know you did not make it. They use the "we'll call you back" line when they are not going to hire you at all, but really just want you to leave at that point because the interview is over and they will not be selecting you, but "thanks." Once the 3rd round is done with Jackson you can leave . After this the Team Lead who interviewed you and the Director of Ops will meet to decide if they want to start you or not. Almost always at this point the decision will be a clear YES since you have made it this far and the point of this business is to constantly get new employees out there "selling."