I applied online. The process took 1 week. I interviewed at Canonical in Nov 2022
Interview
Applied online, then heard from a marketing person wanting me to complete a document with more than 20 questions. It took me the whole day to complete it and unfortunately only realized about their nightmarish Glassdoor reviewed towards the end - It was too late to pull off as I had wasted the whole day to do the assignment, so I'm happy I didn't pass.
Interview questions [1]
Question 1
Education This is a senior role that requires experience in customer success. Nevertheless, we ask candidates to give us a sense of their academic credentials and strengths. How did you fare in high school mathematics, physical sciences and computing? Which were your strengths and which most enjoyable? How did you rank, competitively, in these subjects? What sort of high school student were you? Outside of required work, what were your interests and hobbies? What would your high school peers remember you for, if we asked them? In languages and the arts at high school, what were your strongest subjects and how did you rank in those among your school peers? Please outline some high school achievements considered exceptional by peers and staff members. Which degree and university did you choose, and why? Which university courses did you perform best at? How did you rank in your degree? Outside of class, what were your interests and where did you spend your time? What did you achieve at university that you consider exceptional? Customer success experience What interests you in customer success in the technology sector? What's your understanding of best practices in customer success for SAAS products? How do you measure Customer Success results for enterprise products? Which customer would be the highlight of your customer success career and why? What innovations would you like to bring to the art and science of Customer Success? Technology What kinds of technology projects have you worked on before? Which software packages, operating systems, development environments, languages, databases? Outline your thoughts on open source software in the enterprise? Context Who are competitors to Canonical, and what does Canonical need to change to be a more effective competitor? Why do you most want to work for Canonical? Which Canonical products and services would you most like to work on?
9 interviews before being rejected because my English was not up to the last interviewer standard. Lots of interviews with individual contributors who helped get the vibe. An extensive written préparation is asked, it took me about 10 hours to prepare it
Interview questions [1]
Question 1
Comment est structurée une organisation de support technique optimale?
I applied online. The process took 3 months. I interviewed at Canonical (Dublin, Dublin) in Apr 2025
Interview
The interview process at Canonical was one of the most extensive I've encountered. It included a written assessment ( about 38 questions), cognitive and personality tests, three early-stage interviews, a talent/HR interview, three final-stage interviews (including a timed presentation and panel exercise), and a final executive conversation. The process stretched across nearly three months, often with long periods of waiting between steps.
While many of the individuals I spoke with were kind and insightful, the lack of communication between stages and the absence of any personalised feedback at the end was disappointing—especially after investing so much time and preparation. After eight hour-long interviews and multiple assessments, I received a rejection email over a week after the final round, with no explanation or guidance.
I applied online. The process took 3 weeks. I interviewed at Canonical
Interview
The negative reviews are legit. This company will waste a lot of your time with different types of assessments as part of their hiring process. I'm still not convinced that anyone actually looked at anything that I did.
