I applied online. The process took 3 weeks. I interviewed at CAA Québec (Laval, QC) in Feb 2018
Interview
First you will have a telephone interview with a recruiter. If all goes well, you will get a call from the manager at the office and get a first in-person interview. Finally, if they decide to hire you, you will need to go into the office a third time to talk logistics, hours, salary, etc.
Interview questions [1]
Question 1
If dealing with a crisis/ complicated client, what would you do?
I applied through an employee referral. The process took 2 weeks. I interviewed at CAA Québec (Montreal, QC) in Feb 2020
Interview
There was a main interviewer with an assistant, I believe someone in training. It was an overall pleasant experience, they asked pertinent questions and were very enthusiastic, calm and polite.
Interview questions [1]
Question 1
They asked basic questions, like prior experience, work ethic, a bit of role play, asking how I deal with certain common call center situations.
