Applied online.
First step: I was asked to complete a Psychometric/behavioural quiz online.
Second step: Phone interview with HR rep
Third step: Online call centre simulation test
Fourth step: Video interview with 2 team leaders.
The interview seemed like a cookie cutter approach, no interest into who the applicant was personally.
After taking the time to complete all of these tests and interviews ( about 2 hours in total) I haven’t heard anything back after the final interview. An email would have been nice.
Interview questions [1]
Question 1
Talk about a time something didn’t go to plan.
Tell us about a time you disagreed with your boss.
How do you stay motivated during times of high stress.
What can you bring in to the role and why did you apply.
I applied online. The process took 1 week. I interviewed at Bupa (London, England) in Aug 2024
Interview
Online roleplay assessment and typing test. You had to select the correct options in a roleplay scenario under a time limit, and then type your notes under timed conditions. Typing mistakes are penalized.
Interview questions [1]
Question 1
What would you do in a situation where a customer wanted to cancel their subscription plan?
A) Offer a discount B) Talk negatively about competitors C) Cancel their subscription
