I applied online. The process took 1 week. I interviewed at Bupa (London, England) in Aug 2022
Interview
Applied on their website and was in contact with them via email and through our portal on their website.
The process was easy but lots of paperwork was required but happy I was allowed to provide documents whilst going through training
The interview was done over zoom which was quick and informative!
Interview questions [1]
Question 1
What experience I have had that would be a skill I can use with members who call?
Long and very drawn out, once through to the final interview it's not too bad, a few basic questions, about a 30 minute interview with simple questions about how you would deal with different customers in different scenarios
I applied online. The process took 1+ week. I interviewed at Bupa (Salford, North West England, England) in Mar 2022
Interview
The day after I applied I was sent a (very long) personality quiz. 2 days after I completed that, I was called & told I had progressed to the next stage. The fact that neither of these steps happened instantaneously shows that they have an actual human involved in the recruitment process & thankfully they haven't automated it all yet. The following Monday I was emailed & called & given the details of the next step which was an interview on Microsoft Teams. This involved a communication exercise, a customer role-play and then a more traditional interview with the expected questions. The day after the interview I was called & told I had got the job.
Interview questions [1]
Question 1
The communication exercise involved being emailed a drawing consisting of multiple shapes about 20 minutes before the interview and then during the interview I had to describe what I could see to someone so they could draw a copy of it.
The scenarios for the customer role-play were also emailed over 20 minutes before the interview. One of the managers pretended to be a customer calling up & I had to pretend to be on the phone with them handling their query. There were 3 role-plays we did, 1 was a customer unhappy and confused about paying an excess, 1 was a father calling up about his daughter having psychological issues, and the last was about Bupa having to reschedule a customer's appointment due to a flood.
When I received the email confirming I had progressed to the Microsoft Teams interview, the email included the topics I will be asked about, so luckily there wasn't a lot of thinking on the spot & mind going blank moments. The topics were : "Culture and Values: This is about what you know about Bupa our culture and values.
Ownership and Performance: This is about how you take responsibility for managing your performance at work.
Development and Capability: This is about how you take opportunities to learn new skills and develop yourself.
Risk and Compliance: This is about following the rules that we have as a company to keep our customers personal information safe and work within regulations."
They also said they wanted me to answer in the "STAR" format.
