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      Brilliant Solutions

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      Entry Level Customer Service Representative Interview

      9 Dec 2017
      Anonymous interview candidate
      Nashville, TN
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Brilliant Solutions (Nashville, TN) in Dec 2017

      Interview

      Very shady on the phone, would not give actual details of the functions of the job. Went on the first interview anyway. The short guy who interviewed me seemed like he was trying to "sell" me the job, smiling constantly. I felt very pressured and he also would not give any details. Went back on 2nd interview, turns out there's a reason why they don't tell you what's in store for you: it's direct sales to customer walking around Sam's Club, trying to get them to switch to Direct TV. Don't waste your time on this company unless that's a job you would be interested in.

      Interview questions [1]

      Question 1

      Interviewer seemed as if he was just trying to sell me the job.
      1 Answer
      1
      avatar
      Brilliant Solutions response
      8y
      We hate to hear your interview process wasn't a great one. Part of our management training program is learning direct marketing and sales. We are proud to work with some of the largest retailers and companies in the world. This is definitely not something we would try to hide. We do promote 100% from within, so everyone has to learn the retail field work of our business before advancing. We will take your feedback into consideration and make sure we try to improve in some areas on the initial phone call and preliminary interview,