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      Brilliant Earth

      Engaged employer

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      Related searches: Brilliant Earth reviews | Brilliant Earth jobs | Brilliant Earth salaries | Brilliant Earth benefits
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      Customer Experience Receptionist Interview

      17 May 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Brilliant Earth

      Interview

      I applied on Thursday through planted.com and got an email back the next day requesting a phone interview. She asked basic questions about my resume and background and immediately after the call emailed me to schedule an in person interview. I scheduled the interview for Sunday and it lasted about an hour where I was asked general resume questions and some situational questions about what to do if a customers ring didn’t make in time for an engagement and stuff like that. The interviewer let me know that the next step was to talk to a higher up manager over her. I received an email the following day requesting a second phone interview with the Showroom Coordinator Manager and I ended up being available the same day and he was too so I got a call from him that lasted 15 minutes where he just asked how comfortable I was with the operational side of the job. Call was very short and to the point! About 10 minutes after the call I received an email requesting 5 professional references as well as a background check. Which I immediately provided. I waited 3 days for an answer back, later in the day I received an email requesting a phone call with the hr person and gm for the store. On the call I received a job offer which I accepted and details were given for pay etc. Communication was great throughout the entire interview process. It did seem a little extensive but I believe that’s to be expected with a salaried position.

      Interview questions [1]

      Question 1

      If a customer purchased a ring for a proposal but the ring is not going to be ready in time, what do you do?
      1 Answer
      2

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