I applied through an employee referral. The process took 2+ months. I interviewed at Braze
Interview
I recently went through the interview process for a CSM role at Braze, and it was by far the longest and most time-consuming process I’ve experienced. From start to finish, the process took 10 weeks and consisted of four rounds:
1. Recruiter Screening Call – A general introduction and overview.
2. Hiring Manager Interview – A brief conversation focused on behavioral and experience-based questions.
3. CSM Team Interview – A panel with two CSM team members (though they were not on the exact team this role was for).
4. Final Round – Case Study & Presentation – A highly technical case study requiring knowledge of Braze’s product and platform, culminating in a 30-minute presentation to three CSM team leads.
While the role does require some technical knowledge, the amount of work expected for the final round felt excessive — it took me 20-30 hours to complete. Though everyone I interacted with was kind and professional, the overall experience left a bad taste in my mouth.
My advice to Braze:
- Streamline the interview process.
- Reduce the workload required for the final round
A company’s interview process is a reflection of its values, and this level of complexity made me question if Braze truly respects candidates' time.
Interview questions [1]
Question 1
Tell me about a time you had to collaborate with multiple departments to resolve a customer issue.
Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work
Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience
I applied through a recruiter. The process took 2 weeks. I interviewed at Braze (Chicago, IL) in Aug 2025
Interview
This was a standard tech interview with a recruiter, then managerial interview with a hiring manager. Followed by a decision. The process was relatively simple and straightforward. The interviewers were prompt and polite
Interview questions [1]
Question 1
They asked about previous work experience and about key learnings i took from my previous position.
