I applied online. The process took 3 weeks. I interviewed at Bloomberg (London, England) in Sept 2014
Interview
After submitting online application i got the call the next day. The phone interview was easy. The questions were: tell us about Bloomberg, our products, competitors, about yourself, what is a good customer service for you, what are three important qualities that a good customer support representative must have? i found all answers on their website and on google. the same day i got an email inviting for inhouse interview in the office in London. I had two interviewers. Both were very nice and friendly. They asked the same questions as on the phone plus how to deal with irate customer, give an example when you had such situation and what were your actions, where do you see yourself in 3 years (suggest to reply - a team leader or head of customer support), why do you want to work at Bloomberg, give an example of a good and bad team work that you had, what do you do if a customer asks you a question and you don't know the answer?
Interview questions [1]
Question 1
give an example of a good and bad team work that you had
1. Applied online
2. Plum assessment
3. Language assessment
4. HR phone interview
5. Prep session
6. Phone call
7. Super day - different interviewers plus written language assessment.
8. Interview with senior management
I’m still in the process.
Interview questions [1]
Question 1
Typical tell about yourself, difficult client experience, why Bloomberg, why customer support, who are Bloomberg’s clients, etc.
STUDY the company.
I applied online. The process took 3 weeks. I interviewed at Bloomberg (London, England) in Feb 2019
Interview
30 min shadowing an employee doing her work and signing nda, 30 min competency based questions about myself and my prior experiences in handling situations, 30 min role play on simulating customer support situations
Company sent an invitation for a Pre-recorded video interview, this is the standard. However later they decided to conduct a phone interview instead. They called it he same day. It took 30 min.
Interview questions [1]
Question 1
Started with introduction from both parts. Then he went to my experience, what is a good citometria service to me and asked an example when I exceed expectations. Second part was about Bloomberg, its competitors, products and values. Third and final part was about the role I was applying and my fit tô it. Then he open to questions. Advice: Do Your Research!!