The video interview process was self explanatory. It was to get through and took me around 30 minutes. Have a clear camera and dress nicely, its all about the effort.
Other Geek Squad Agent interview reviews for Best Buy
I applied online. The process took 1 day. I interviewed at Best Buy (Kent, WA) in May 2026
Interview
Reviewing the initial video interview, it went pretty smoothly. They asked me 7 questions with 2-minute answers, which was enough time to give detailed enough answers to their questions. The only difficulty I had was that some of the questions were in video form, and the site they used only gave me 10 seconds to read each question.
I applied online. I interviewed at Best Buy in Feb 2026
Interview
Applied online, Got an invitation for a Video Interview basically immediately. During this they give you questions and you record yourself answering them. At the time (like a month before writing this) you were able to refresh the page to redo your recording if you didn't like it. A couple days later got called and scheduled an in-person Interview at the store.
Interview questions [2]
Question 1
Video Interview: What excites you about working at best buy? tell us a little bit about yourself (hobbies and work)? Tell me about a time you had an exceptional level of customer service as the customer or employee? What are some goals you set for yourself, how will the role help achieve them? 15 minutes before you are scheduled to leave work you remember the list of tasks from the morning and they will take you about an hour to complete. What would you do? Can you tell us about a time when you took initiative to learn something new and why? You have a very long list of orders that need to be processed, and you are not sure if you complete it by the end of your shift. What would you do?
In person: About you/Previous working experience? Why work at best buy? Time you've dealt with an angry customer? Time you made a decision after gathering data? Time you built rapport with someone in difficult situation? What would you do if a Client wants their laptop back?
