It was pretty easy and quick, the questions were mostly situation based and mostly about how am I the right fit for the role. The format was digital and had 5 video based questions and the rest were about availability and stuff.
Interview questions [1]
Question 1
How would you convert a customer to an online banking user if they have concerns regarding security and issues with the online banking website?
Tell me about a time that you were able to suggest or upsell a product / service to a customer. How did it go? What was your approach?
Describe a time you dealt with an upset customer. Please describe your approach and the steps you took to resolve the issue(s).
Tell me about the difference between good and excellent customer service.
Briefly describe your current or past experiences that you feel most closely relate to this position.
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.
I interviewed at BMO Financial Group (Thornhill, ON)
Interview
Online One way interview. Multiple questions, would be given time before the question to think about before needing to answer. Time limit for each question (need to stay within a limit)
I interviewed at BMO Financial Group (Toronto, ON)
Interview
virtual 10 question self interview ranging with the typical STAR method questions. never heard back after the virtual self interiew, did not like that sort of interview style. would prefer a live interview with an actual interviewer
