I applied online. The process took 4 weeks. I interviewed at BMO Financial Group (Toronto, ON) in Dec 2014
Interview
had phone interview, with a good recruiter and not hard. 30 mins
got phone call from head office to have in person interview
in person interview 1:1 about 10 mins, got offer in 2 weeks
Interview questions [1]
Question 1
talk about bad and good customer experience
how to deal with difficult customers
general behavioral questions
I applied online. I interviewed at BMO Financial Group (Edmonton, AB) in Jan 2017
Interview
First I received email asked me to do the digital interview, they gave me two days to complete the interview. 3 questions are about the customer service experiences, others about the salary expectation.
Interview questions [1]
Question 1
Tell me about your good customer service experience
I applied in-person. The process took 4 weeks. I interviewed at BMO Financial Group (Winnipeg, MB) in Oct 2016
Interview
I was contacted by phone to schedule a convenient time for the main interview. Finally it took place with more of behavioral questions asked. The telephone interview took place and all about was to talk about my experience and skills which enabled me to carry out my job successfully. Most of the questions were situational and behavioral in nature with relevant examples.
