BC Ferries CSA - Customer Service Associate interview questions
based on 2 ratings - Updated 29 Dec 2025
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CSA - Customer Service Associate applicants have rated the interview process at BC Ferries with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
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Very simple and general CSA related questions. Mostly behavioural and situational questions.
Mainly 2 interviewers. A chief or second Stewart and an HR coordinator. HR will read out the job requirements and pay rate.
Interview questions [1]
Question 1
Describe a time which you had to handle an angry customer, and what did you do?
Straight forward questions but relatable to the company and operations. Allows for recruiter to get a feel of the candidate about what they know and are expected of them