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      Avis Budget Group

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      Customer Service Representative UK Interview

      7 Nov 2018
      Anonymous interview candidate
      Newcastle upon Tyne, England
      No offer
      Positive experience
      Difficult interview

      Application

      The process took 5 days. I interviewed at Avis Budget Group (Newcastle upon Tyne, England) in Oct 2018

      Interview

      First applied online with my cv and answering simple questions on their website. Got a text And email the next day for an online interview. They give you 5 days to do it but send you a reminder after 2 days. A video pops us with someone asking the question and you get 1 min to reply with 15 secs to prepare. Am only sharing the questions because the other ones here did not apply. I ended up practising for the questions I found here and none of them applied exactly. I didn’t get an offer for that reason. I wasn’t well prepared. So good luck to you!

      Interview questions [4]

      Question 1

      What can you bring to their team?
      Answer question

      Question 2

      What does great customer service mean to you?
      Answer question

      Question 3

      If someone had travelled a long way to collect their vehicle and there was a long queue and he was clearly getting irritated, how would you deal with it?
      Answer question

      Question 4

      If the manager gave you 3 tasks, in what order would you complete them? Help am old lady with their luggage to their car? Tell a driver about their next drop off? Apologise to a costumer that has been waiting
      Answer question