I applied through university. I interviewed at Arizona State University (Tempe, AZ) in Jun 2016
Interview
Clear roles and responsibilities. Telephonic interview (manager round). Face to face interview ( 3 managers , team lead). they were polite. Asked about previous work experience. Matched up with skills expected. Closing tickets , creating tickets etc.
Interview questions [1]
Question 1
how would you handle different customers. are you comfortable providing service via calls, chats,email?
