The interview process started on a promising note. Initial contact was made via email, inviting me to schedule a time directly through a calendar link, a great touch that provided automatic confirmation and helpful reminders leading up to the interview. On the day of, the recruiter was punctual and friendly, which added to my sense of optimism about the company.
However, I was a bit surprised that the recruiter never asked me to introduce myself, a common and valuable step in establishing rapport and understanding a candidate's background. The questions asked were very basic, which didn’t offer much opportunity to highlight the depth of my experience or skill set. Still, we had a good connection, and I was told who I’d be meeting next and to expect a follow-up email later that day or by Monday.
Unfortunately, that follow-up never came, even with me sending a Thank you email. Despite the positive tone and clear indication that I’d be moving forward, I was ghosted—no email, no update, no closure.
As someone with 15 years in Learning & Development, I’ve come to value and expect professionalism and thoughtful communication throughout the hiring process. I understand everyone brings different strengths to the table, but the lack of follow-through from a company that initially presented itself with such promise was disappointing. Candidates deserve clarity, especially when the signals suggest forward momentum.
That said, while this process didn’t turn out as expected, I believe minor changes could make a meaningful difference in the candidate experience. I still see great potential in the company and, given the opportunity, would remain open to exploring future roles with them. Growth often begins with reflection, and small improvements in communication can go a long way in honoring the time, energy, and enthusiasm that candidates bring.
