I applied online. The process took 1 week. I interviewed at Amerigroup (Nashville, TN) in Sept 2010
Interview
Lots of communication via phone, fax, and email with HR in Virginia Beach. Was on time to interview. Manager was punctual. Great interview questions. Interview lasted about 30 minutes. I was taken on a tour of the call center floor. Noticed that the employees weren't interactive with each other.
Interview questions [1]
Question 1
There weren't any difficult or unexpected questions. The questions asked were in the STAR format. The questions centered around call center activity, handling disgruntled callers and how to efficiently service the call.