Customer Service Representative applicants have rated the interview process at American Express with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 46.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 2 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 35 days.
Common stages of the interview process at American Express as a Customer Service Representative according to 1 Glassdoor interviews include:
Background check: 25%
Personality test: 25%
One on one interview: 25%
Skills test: 25%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at American Express (Salt Lake City, UT) in Nov 2014
Interview
Took a hour plus test before I could get an interview. Had a phone interview after passing the test. Went to a round Robin interview and was hired. There is a lengthy background check as well
Interview questions [1]
Question 1
To role play that a customera son was calling in to pay his sick father's bill
had three steps. interview with recruiter then had to come in and interview with performance based questions followed that up with a role play sesh. You then had to go on the website confirm everything is correct. then drug test and background check
Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them
first interview- behavioral round with talent acquisition on teams
second interview-in person with 2 team leads, 5 behavioral question and scenario based
2 assessments for language and other types of assesments
Interview questions [1]
Question 1
how would you handle a caller who asked you to do something against procedures