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      American Express

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      Customer Service Specialist Interview

      23 Oct 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 6 weeks. I interviewed at American Express

      Interview

      My interview was with the hiring Manager and Team Leader I would report to, however questions were generally about how I would fit into the department as opposed to the specific job. Focus was primarily on my previous experience - especially how I handle multiple tasks or difficult clients.

      Interview questions [1]

      Question 1

      How do you manage multiple projects and deadlines?
      Answer question

      Other Customer Service Specialist interview reviews for American Express

      Customer Service Specialist Interview

      6 Apr 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at American Express

      Interview

      Gefühlt wie auf einer Verhörbank, zwischenmenschlich war da nichts. Das dritte finale Gespräch war am schlimmsten. Als Feedback wurde gesagt, es wären nicht genug Schwächen genannt worden, ergo zu unreflektiert?

      Interview questions [1]

      Question 1

      Was sind Schwächen, wie geht man mit Kritik um, nenne 2 Situationen in denen man Herausforderungen erlebt hat, wie ist man damit umgegangen. Alles sollte mit Beispielen aus dem Arbeitsalltag belegt werden .
      Answer question

      Customer Service Specialist Interview

      29 Nov 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at American Express

      Interview

      It is a two part interview the first part will be with one person interviewing, which was laid-back and pretty straight to the point and the second interview if you get past the first interview is going to be with multiple over webcam

      Interview questions [1]

      Question 1

      They use the " Star" method
      Answer question