Had a 30 min phone interview with a department director. She asked basic interview questions about experience, education, reasons for interest in the job, etc. and I was hired after one phone conversation. The interviewer was very warm, personable, and welcoming.

The Interview process consisted of an initial phone call, followed by a 45 minute phone interview, and then an in house interview with the hiring manager. The in house interview also included a tour of the call center, a side-by-side with an existing employee and the interview itself. Everyone I interacted with was very friendly and clear about the day to day of the job.