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      Alpha Ascension

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      Customer Communications Specialist Interview

      19 Jul 2024
      Anonymous interview candidate
      Braintree, MA
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Alpha Ascension (Braintree, MA) in Jul 2024

      Interview

      This is a brief description of what was explained to me in a first-round interview. It was quite different from what I was expecting, which is why I'm documenting it here. Key points: * Onboarding leads to 12-18 month training process where employees move through three phases. (1) is basic marketing training, (2) is marketing management training, and (3) is sub-director level training for bigger-picture thinking. I believe that at phase 3 employees also branch out into other roles (e.g. the hiring manager I spoke to had previously reached phase 3). * Large marketing firm that does NOT function like a standard ad agency or marketing agency, instead structured more like a sales team: heavy focus on commissions and on ladder-climbing, hustle culture, unusual hours (11a-8p) optimized for cold-calling, etc. This is about showing up to work and bringing in new business to bump up your personal numbers. Overall, I went in expecting a more standard communications specialist role—writing, content creation, editing—and what I heard described, instead, was a business model with an uncomfortably pyramidal structure. New people come in and climb the ranks by generating revenue directly from new customers. I want to emphasize that Alpha Ascension is a fully above-board marketing company, and that the two people I spoke to were both great—friendly, capable, focused, and professional. I was just taken aback by the actual position and advancement structure, although, in retrospect, that's really just my mistake. Because I found the listing while looking for content writing positions, I thought that's what it'd be. I'm writing this mostly to help out others looking for that kind of work. For those looking to develop a suite of sales and marketing skills, and ready to grind out the calls, emails, etc., this could be a great position.

      Interview questions [2]

      Question 1

      Tell me about yourself outside of work and your resume
      1 Answer

      Question 2

      What are you looking for in a new job?
      1 Answer