I applied online. The process took 3 weeks. I interviewed at Air Canada in Jul 2021
Interview
A recorded video interview as a first assessment. Next was a live video interview that took about 25 minutes. Finally, an in-person interview/skill assessment. Overall it was not too difficult nor complicated, and you could redo your recording once.
Interview questions [1]
Question 1
What is your best strategy to stay organized? Tell us a bit about yourself?
I applied online. The process took 2 weeks. I interviewed at Air Canada (Vancouver, BC) in Mar 2022
Interview
A recruiter will conduct an initial screening to:
Confirm your availability and willingness to work irregular hours, including nights and weekends.
Briefly discuss your experience and motivation for applying.
I am asked about my availability, ability to work shifts, and basic customer service experience.
Common questions include:
"Why do you want to work for Air Canada?"
"Describe a time you handled a difficult customer."
"How do you handle stressful situations?"
may also be asked about your ability to manage a fast-paced, high-pressure environment and understand the airline's values.
Interview questions [1]
Question 1
Describe a time you handled a difficult customer. How did you resolve the situation?
I applied online. The process took 1+ week. I interviewed at Air Canada (Toronto, ON) in Nov 2021
Interview
Awesome interview, the girl was very nice and helped make it an easy going interview! No issues when I asked to repeat a question and overall professionally it was a great interview.
Interview questions [1]
Question 1
A time i had an irritated customer and how I helped them.