I was very excited to apply for this role. Unfortunately I was disqualified, likely on a language basis. The phone interview was great, I did two of these and was set up for language testing for English and the second language I am learning. I was told They'd call me when they had set up the hiring event in about two weeks. The language tests were fairly easy- the English lasted about 4 minutes and my Portuguese test lasted about 3 minutes. I had applied to the position understanding it was more crucial to be fluent, yet not required and I let them know I was in the process of learning as an intermediate student of Portuguese. The entire process took about 5 weeks from first phone call. I called about one week after the language tests to follow up with someone in HR who was very nice and informed me they had yet to set up a date for the group interviews in Calgary. I called on the two week deadline and left a message but was greeted within 1 hour of my phone call, a rejection letter. Overall the questions are service based and typical, the HR department is pleasant to deal with. Figured I'd get a shot at the in person interview based on years of customer service management experience with leading Canadian companies and extensive time living/ traveling abroad as well as an internal reference from AC. I think from this it made clear that linguistics are most important, and an applicant must not be anything but fluent. I intend to apply again and continue developing my language skills. I hope to work with this amazing company soon.

Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important