Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
I applied online. The process took 3 days. I interviewed at Air Canada (Vancouver, BC) in May 2016
Interview
Got first phone interview 1 month after I submitted my resume and got scheduled for language interview the next day and in person interview during the same phone call. Each phone interview was about 10mins. 1 call for Korean and 1 call for English and French(they switch in the middle of the conversation)
Interview questions [1]
Question 1
Basic interview questions, describe a time where you had to solve a difficult problem, what is customer service, etc
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sept 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).