Advocate Aurora Health interview questions

The interview was first a phone screen, then a teams video. Basically asking your experience in customer service. How would you handle a difficult patient. What would you do if you were getting overwhelmed. Past job experience

They didn't call me like they were supposed to at the scheduled time 1030am. It was a phone interview.Instead the interviewer sent me email with a microsoft team link about 10 minutes before the interview. I didn't see this email until 1pm. They need to let ppl know it will be a Microsoft teams interview (FaceTime) instead of a actual phone call interview