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      Customer Solutions Specialist Interview

      12 Mar 2025
      Anonymous interview candidate
      No offer
      Positive experience

      Other Customer Solutions Specialist interview reviews for AWeber

      Customer Solutions Specialist Interview

      28 Aug 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at AWeber in Aug 2022

      Interview

      Interview was started a couple minutes late. This was for a position that was described as "entry level", but it seemed like I was interviewing for a job that required lots of previous experience. Very unfriendly interviewers who read questions from a script and kept repeating questions when they felt the answer I gave was insufficient for them. Interviewers tones were condescending and unfriendly (especially when I didn't answer the questions the way they wanted me to). Interviewers wanted me to answer questions about previous experience that I did not have, even though I was interviewing for a position that was described as "entry level".

      Interview questions [5]

      Question 1

      Give me a specific time when you received constructive feedback and how did you handle it.
      Answer question

      Question 2

      Tell me a time when you made a mistake at work and what did you learn from it.
      Answer question

      Question 3

      Has there ever been a time at work that you have sold someone something and how did you do that?
      Answer question

      Question 4

      Tell me about Aweber and what we do?
      Answer question

      Question 5

      How much HTML and CSS do you know?
      Answer question
      6
      Average interview

      Application

      I applied online. I interviewed at AWeber in Jan 2024

      Interview

      First interview was easy and comfortable. Basic questions and very laid back. Second interview was a bit more intimidating, would recommend being prepared with specific examples of your experiences with customers.

      Interview questions [1]

      Question 1

      Tell about a time where you experienced a difficult customer. How did you handle it and what was the solution?
      Answer question
      1

      Customer Solutions Specialist Interview

      3 Aug 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at AWeber

      Interview

      Applied online and received an email for a phone interview request a couple of days later at almost 11:00 pm by an HR Generalist. During the phone interview, the generalist seemed like they did not want to be there and seemed out of it the entire interview. When a question came up about the salary I was seeking, I asked a very fair question, "What is the salary budgeted for the position?" The generalist replied, "It is confidential and we can't tell you. What do you want?" in a very snarky tone. I then proceeded to tell the generalist my desired range. They replied in an extremely rude tone, "That's way out of our range for the position, are you still even interested in this role?" I politely responded yes, due to my extensive customer service experience. (Only went with a little higher range to give me more room to negotiate down). They then said that they would share my notes with the team and follow-up. I received a rejection email a few days later from a "no-reply" email. In my opinion, the entire interview process was entirely unprofessional with the way the generalist acted, I am appalled at the lack of professionalism AWeber hires for their HR Department, and coming from a business background with experience in management, marketing, and customer service, I strongly recommend retraining the entire department with an outside firm.

      Interview questions [1]

      Question 1

      What salary are you looking for?
      Answer question
      4